FAQ

Is there a smoking area?
Yes. There is an ashtray on the rooftop balcony.
Is there an internet connection?
Yes. There is a wireless router that guests can connect to.
How do we get the key to the building?
Guests can pick up the key from the delivery box when they use the automatic check-in service. We will provide more details upon reservation.
How long does it take to get to Coterrace from Namba or Dotonbori?
It is just one station on the subway or JR line, and takes between 5 to 7 minutes on foot from the station. By taxi, it is less than 2 km and costs less than 1,000 yen.
Is Coterrace suitable for small children?
We have cutlery, tableware, and kids’ chairs for small children to use. There are also doors before each set of stairs in the building to give parents peace of mind.

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See here for our Privacy Policy.

COTERRACE (hereinafter referred to as "the hotel") has established a personal information protection policy as follows, built a mechanism for personal information protection, and made all employees aware of the importance of personal information protection and made efforts to ensure personal information protection. We will promote the protection of.

Management of personal information
In order to keep the personal information of our customers accurate and up-to-date, and to prevent unauthorized access, loss, damage, falsification, leakage, etc. of personal information, we maintain a security system, maintain a management system, and provide employee training. We will take necessary measures such as thoroughness, implement safety measures, and strictly manage personal information.
Purpose of use of personal information
The personal information entrusted to us by our customers will be used for sending e-mails and materials for contacting us, providing business guidance and answering questions.
Prohibition of disclosure and provision of personal information to third parties
We will properly manage personal information entrusted to us by our customers and will not disclose personal information to a third party unless any of the following cases apply.
  • With customer consent
  • When the information is disclosed to a contractor outsourced by the institution to provide the service desired by the customer
  • When it is necessary to disclose in accordance with laws and regulations
Personal information security measures
We take thorough security measures to ensure the accuracy and safety of personal information.
Inquiry of the person
If the customer wishes to inquire, correct, or delete the personal information of the individual, we will confirm the identity of the individual before responding.
Compliance and review of laws and regulations
We will comply with Japanese laws and other norms that apply to the personal information we hold, and will review the content of this policy as appropriate and strive to improve it.
Contact Us
For inquiries regarding the handling of personal information of our museum, please contact the following.
COTERRACE
3-1-16 Daikoku, Naniwa-ku, Osaka, Japan 556-0014
Tel : +81 80 5919 8258(Japanese only)
Email: s1020kotera@yahoo.co.jp